DESCRIPTION: CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A COMPANY AS A CLIENT SUCCESS COORDINATOR. 1. JOB TITLE : Client Success Coordinator 2. DEPARTMENT : Administration 3. REPORTING TO : HR Manager 4. STAFF REPORTING : None 5. COORDINATING RELATIONSHIP : Internal All Staff Members External Clients, Partners and Suppliers 6. JOB SUMMARY Support the CEO and other team members with the operational, sales and customer experience activities of the company. Performs administrative and office support activities. Duties may include handling telephone calls, receiving and directing visitors, word processing, filing, Responsibilities updating client database, assist with planning new employee coordination meeting, compiling materials, contacting customers, coordinating client meetings, selling to customers and maintaining customer database records. Strong computer and communication skills required, as well as sensitivity to confidential matters. Familiarity with social media platforms is required. 7. ESSENTIAL DUTIES AND RESPONSIBILITIES: Communicate regularly with CEO and/or Manager to seek assistance, share information and resolve issues. Communicate regularly with clients to ensure premium customer service Communicate regularly with clients to sell professional services Update and chase delegated tasks to ensure progress to deadlines Take initiative in manager’s absence Prepare invoices, schedules and customer proposals Maintain expense database Compose correspondence/reports for own or manager’s signature Arrange essential mail in priority action order for manager Check deadlines on incoming requests and put preliminary work in play Process replies on own initiative or from bosses’ dictation or notes Update expense and banking information for accounting persons Coordinate workshops and meetings Maintain calendar; ascertain which events require boss’s presence Maintain client database in CRM Contact clients to arrange meetings Assist with filing of incoming mails and other documents Arrange travel through internal or outside agents Routinely monitor and re-order office supplies Assist with the preparation of letters as per requests Any other duty assign 8. STANDARDS Maintenance of effective online and physical office management systems. Maintenance of good internal communications. Current and accurate records and customer information. Timely response to queries and requests from clients & CEO Timely and accurate completion of tasks. 9. AUTHORITY To assist the CEO in ensuring that all activities and tasks are treated in accordance with company policies and standards. 8. JOB REQUIREMENTS/ SPECIFICATIONS 8 CXCs including English Language, Mathematics, Entrepreneurship Excellent interpersonal skills Excellent communication skills both oral and written Excellent Problem Solving skills 1 year in similar position Be able to use Power Point, Excel and Word Imitative, Flexible, Ethical, Decisive and loves people Hours of work – 8:30-4:30pm It may become necessary to work longer hours as the circumstances of the job may dictate from time to time.