Choice Business Solutions believes there is no wrong person…….We know that everyone is unique and talented in their own way. We are seeking the RIGHT individual to join a leading multi-address organization in the financial industry as LEARNING & DEVELOPMENT OFFICER The RIGHT candidate must be able to: Develop and conduct functional training programmes for major areas identified within the organization.Conduct onsite training and observational coaching at branch addresss as required and monitor transfer of learning.Participate in the needs analysis and assessment process, identify performance gaps andproactively recommend and develop learning solutions to close these gaps.Monitor and maintain learning and development records for Team Members toinclude internal and external training programmes of career and development plans.Monitor and review the progress of trainees utilizing reinforcement and measurementmethodologies in partnership with Managers and provide feedback and support toenable the transfer of learning to performance on the job.Assist in the development and implementation of learning evaluation metrics to assess the impact of learning and development initiatives. QUALIFICATION & EXPERIENCE: First Degree in Business Administration, Human Resources, Education or relatedfield.Minimum of three (3) years’ experience as a Trainer or Teacher for Adult Learners,preferably within a financial institution.Diploma in Teacher Education or Training Certification would be an asset. The RIGHT candidate must: Have knowledge of Teller Operations, Loan Processing, and Customer Service Activities.Be highly computer literate with proven skills in Microsoft Office Suite, e-learning/web-based systems. Knowledge of Learning Systems (SkillSoft, Harvard Manage Mentor etc) will be a distinct advantage.Have high energy, enthusiasm and a motivational training style.Possess knowledge and experience in adult learning and development practice and methods, building and delivering training curriculum, instructional design, guides, lesson plans, needs assessment, gap analyses and evaluation.